Welcome to the Outlet Cowgirl Looks Store FAQ corral! We’ve rounded up answers to all your burning questions about our western wear, delivery options, and more. Saddle up and let’s ride through these common queries!
About Our Store & Products
What kind of products does Outlet Cowgirl Looks Store offer?
We specialize in authentic western wear for women who love that cowgirl style! Our product range includes:
- Women’s Accessories to complete your western look
- Women’s Casual Shoes perfect for riding or two-stepping
- Women’s Jackets & Vests to keep you warm on the trail
- Women’s Jeans & Pants designed for comfort and style
- Women’s Shirts that capture that true western spirit
Who is your typical customer?
Our products are perfect for women who love western fashion, whether you’re an actual cowgirl, a country music fan, or just someone who appreciates that rugged yet feminine western aesthetic. Our customers range from rodeo riders to urban cowgirls looking to add some western flair to their wardrobe!
Ordering & Account Questions
How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account lets you track orders, save favorites, and check out faster next time!
I forgot my password. What should I do?
No worries, partner! Just click on “Forgot Password” on the login page, and we’ll send you instructions to reset it faster than a jackrabbit on a hot griddle.
Payment Options
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for your convenience.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information safer than a bank vault in Tombstone.
Shipping & Delivery
What are my shipping options?
We offer two trusty shipping methods:
- Standard Shipping ($12.95) via DHL or FedEx – arrives in 10-15 days after shipping
- Free Shipping (for orders over $50) via EMS – arrives in 15-25 days after shipping
Do you ship internationally?
We sure do! We ship worldwide except to some remote areas and parts of Asia. If you’re unsure about your location, just give us a holler at [email protected] before ordering.
How can I track my order?
Once your order ships, we’ll send you tracking information faster than you can say “yeehaw!” You can follow your package’s journey from our ranch in Panama City all the way to your doorstep.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be unworn, unwashed, and in original condition with tags attached. Just contact us at [email protected] to start the process.
Who pays for return shipping?
For returns due to our error or defective items, we’ll cover the return shipping costs. For other returns, the customer is responsible for return shipping charges.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.
Contact & Support
How can I contact customer service?
You can reach our friendly customer service team at [email protected]. We aim to respond faster than a quick draw at high noon!
Where is your store located?
Our ranch (aka warehouse) is located at 2716 Fairmont Dr, Panama City, US 32405. While we don’t have a physical storefront open to the public, we’re happy to help with any questions via email.
Didn’t find the answer you were looking for? Don’t hesitate to reach out to us at [email protected]. We’re always happy to help a fellow cowgirl in need!
Happy trails,
The Cowgirl Fitted Team